Who We Are

zavicoelexa is a business budgeting education service based in the United Kingdom. Our registered address is Twyford Tennis Club King George's playing field, Loddon Hall Rd, Twyford RG10 9JA, United Kingdom. When we refer to "we," "us," or "our" in this document, we mean zavicoelexa.

We act as the data controller for the personal information we collect through our website and services. That means we determine how and why your data gets processed.

Information We Collect

We collect different types of information depending on how you interact with us. Here's what that looks like in practice.

Information You Give Us Directly

When you fill out a contact form, sign up for our learning program, or get in touch via email, you share information with us. This typically includes:

• Your name and contact details (email address, phone number)
• Company name and business information
• Specific questions or requests you submit
• Any other information you choose to provide in your messages

Information Collected Automatically

Like most websites, ours collects certain information automatically when you visit. This includes technical data such as your IP address, browser type, device information, and pages you view. We use this to understand how people use our site and to spot technical issues.

We also use cookies and similar technologies. These small files help us remember your preferences and analyze site traffic. You can control cookie settings through your browser, though some features might not work properly if you disable them entirely.

How We Use Your Information

We don't collect data just for the sake of it. Everything we gather serves a specific purpose related to providing and improving our services.

We won't use your personal information for purposes that are incompatible with those listed above without getting your explicit consent first.

Sharing Your Information

We're not in the business of selling your data. However, we do need to share information with certain parties to operate our services effectively.

Service Providers

We work with third-party companies that help us run our business. This includes website hosting providers, email service providers, and analytics tools. These companies only access the information they need to perform their specific tasks, and they're contractually obligated to keep it secure.

Legal Requirements

Sometimes we're required by law to disclose information. This might happen if we receive a valid legal request from authorities, or if we need to protect our legal rights or prevent harm to others.

Your Rights Under UK Law

UK data protection law gives you several rights regarding your personal information. You can exercise these rights by contacting us using the details at the bottom of this page.

• Access: You can request a copy of the personal information we hold about you
• Correction: If information we hold is inaccurate or incomplete, you can ask us to fix it
• Deletion: In certain circumstances, you can request that we delete your personal data
• Restriction: You can ask us to limit how we use your information in specific situations
• Portability: You have the right to receive your data in a structured, commonly used format
• Objection: You can object to processing based on legitimate interests or for direct marketing
• Withdraw consent: Where we rely on consent, you can withdraw it at any time

We'll respond to your requests within one month, though this can be extended to three months for complex requests. We won't charge a fee unless your request is manifestly unfounded or excessive.

Data Security

We take reasonable steps to protect your information from unauthorized access, alteration, or destruction. This includes technical measures like encryption and secure servers, as well as organizational measures like staff training and access controls.

That said, no method of transmission over the internet is completely secure. While we do our best to protect your data, we can't guarantee absolute security.

Data Retention

We keep your personal information only as long as necessary for the purposes we collected it. Once we no longer need it, we'll either delete it or anonymize it so you can't be identified.

The specific retention period depends on the type of information and why we collected it. For example, we typically keep contact inquiry records for two years, while information related to active learning programs is retained for the duration of the program plus six years for legal purposes.

International Transfers

Our primary operations are based in the United Kingdom. However, some of our service providers may process data outside the UK or European Economic Area. When this happens, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions by the UK government.

Children's Privacy

Our services are designed for businesses and professionals. We don't knowingly collect information from individuals under 16 years of age. If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can delete it.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. When we make significant changes, we'll update the "Last Updated" date at the top and notify you through our website or by email if appropriate.

We encourage you to review this policy periodically to stay informed about how we're protecting your information.

Complaints

If you're not satisfied with how we've handled your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority. You can contact them through their website at ico.org.uk or by phone at 0303 123 1113.

We'd appreciate the chance to address your concerns directly first, so please get in touch with us before escalating to the ICO if possible.